A Predictive Dialer is a software program that will automatically dial numbers based on the predicted availability of call center agents.  It transfers a phone call to an agent or operator when the call is answered by a live person. The agent will see a pop-up on their computer screen with information about the person they have called.  Predictive dialers are widely used when calling consumers to increase productivity.

A predictive dialer can dramatically increase the time an agent spends talking rather than dialing and waiting by:
  • Automatically Dialing Phone Lists
  • Automatically Leaving Voicemails Automatically
  • Eliminating Answering Machines, Busies, and Disconnects
  • Managing Federal & State Calling Regulations
  • Ensuring List Penetration and Call Backs